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Our Customers and Testimonials.
Throughout our time we have managed over 1000 tenancies and with that comes a wealth of knowledge and experience but we are always keen to learn and take on feedback from our tenants.
We have a full maintenance system called Fixflo which manages all maintenance within your home and the communal areas, once you move into one of our properties you will be sent a link to join the system.
We use an online system called Blinc for our pre-tenancy management, which includes referencing, paperwork and all tenancy documentation.
We use a fully online inventory system which is used to generate the inventories when a tenant first moves into one of our homes and then can be used to update any changes or alterations in the first 2 weeks of their tenancy.
Your deposit is protected within the Deposit Protection Service (DPS), within 30 days of the start of the tenancy. It then remains within the DPS until the end of tenancy when your check out inspection is completed and then both parties need to agree to its release.
Please see below some testimonials from our tenants.
New tenant - Canalside
"From moving in has been a good experience from the start to finish. Firstly, right from the viewing of the property I wanted to accommodation because the cordiality with which Amy, welcomed me and took me around the place was very nice, she smiled through and answered everything I asked then… the application and onboarding to the Blinc even made the process seamless and faster. That way of application should be adopted by all letting agencies.”
New tenant - Clearwater Quays
“We then saw an apartment from Open Solutions. Booking a viewing was easy and straightforward, we were kept well informed as to when we could view the property. We both fell in love with it instantly and filled out our tenancy application form online which was quick and easy, we were kept up to date throughout the process and were thrilled when we were offered the property, the whole process was completed through the Blinc system which is really simple to use and eliminates the need for you to physically sign paperwork at the property agents, all deposits were also paid through the system. We were able to collect our keys on a date and time that suited us, our property was handed over cleaned throughout and we couldn’t be happier. We both strongly recommend Open Door, our experience with them has been nothing short of outstanding.”
New tenant - Springfield House
"Just wanted to say...your response was so quick and helpful every time. The perfect communication and the interest shown from the initial conversation, during the work and after the job is done simply amazed me and I want to thank you.”